Service Level Agreement

Formal uptime commitments for Pullify, LLC d/b/a Easel Software Solutions (“Easel”) are available only on Enterprise plans under a signed order form or Service Level Agreement.

Enterprise availability

Enterprise customers may negotiate platform availability commitments covering core edge delivery and control-plane availability. Exact uptime targets, measurement windows, exclusions, and any service credits are defined solely in the signed Enterprise agreement—not on this page.

Hobby and self-serve paid plans do not include an uptime SLA under the Terms of Service.

Contact sales to discuss Enterprise SLA terms.