Support
Answers when you need them. Self-service resources and human support when you need it.
Contact
Product and account help: support@easel.sh
Include your team name, project, and any deploy or request IDs. Check system status before reporting an outage.
Need dedicated support?
Enterprise includes advanced support, platform SLAs, and a direct line to the team that runs the edge, not a ticket queue.
Contact salesSecurity
Report vulnerabilities or abuse to our security team, not through public channels. security@easel.sh
General inquiries
Partnerships, press, and everything else that isn't a support ticket. hello@easel.sh
FAQ
How do I reach support?
Email support@easel.sh from the address on your Easel account. Include your team or project name, what you expected, and what happened. Logs or deploy IDs help us move faster. Pro and Enterprise customers get priority handling.
What should I check before opening a ticket?
Start with the docs and our status page. Many deploy issues trace to build config, environment variables, or DNS. Those are usually faster to fix yourself. If something looks like a platform incident, status will say so.
Do you offer phone or chat support?
Not yet. We focus on async email so answers stay searchable and engineers can dig into logs without keeping you on hold. Enterprise plans can include scheduled calls as part of onboarding and escalation.
How do I report a security issue?
Email security@easel.sh with reproduction steps and impact. Do not post vulnerabilities in community channels. We acknowledge reports promptly and will coordinate disclosure with you.
Where do I ask billing questions?
Email support@easel.sh with your team name and invoice period. For plan comparisons and enterprise contracts, use the contact form or hello@easel.sh.
I'm on Hobby. Will I get a response?
Yes, for account access, billing, and abuse issues. Product how-tos are best handled through docs and community first; we read everything, but Pro and Enterprise teams get faster turnaround.